Monday, April 3, 2017

Important Information about Hoopla

Dear Patrons,

The library has always taken pride in how carefully we listen to feedback from our patrons. Over the last several months, patrons have shared their disappointment with not being able to access content consistently on Hoopla, one of our eLibrary resources.

We hear your frustration when you can’t check out the materials you want because Hoopla has reached its lending limit.  It is important to understand there is a cost associated with each checkout of Hoopla materials and the lending limit prevents the library from overspending its budget for digital content.

We are fortunate to have patrons who are enthusiastic users of all of our collections and resources, including Hoopla.  Unfortunately, exponentially increasing costs for Hoopla services are unsustainable.

Forsyth County Public Library will discontinue Hoopla on April 27, 2017.

New eAudiobooks Available Now

Funds budgeted for Hoopla are already being reallocated to growing other permanent eLibrary collections, such as eAudiobooks and eBooks that are more frequently requested by patrons.

By far the most popular format on Hoopla has been eAudiobooks, and those patrons will be pleased to know that our Materials team has already acquired thousands of new titles for download in OneClickdigital.

We apologize for any inconvenience this change may cause.  If you need assistance finding new materials in the eLibrary or using a mobile device to access materials, our staff will be glad to help. Please stop by the Ask Us desk or Ask a Librarian.

Thank you for being a patron of the library.

Sincerely,

Anna Lyle
Director



3 comments:

  1. This is a terrible shame!!!!! If I understand it correctly, you can no longer watch movies, or listen to music on Hoopla!!!! Is this correct?????

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  2. Last year you discontinued the best serviced eaudiobook and replaced it with the dysfunctional oneclick digital. It took a month after its release before 100 titles were available. I went through all one hundred titles and couldn't find a single title I'd want to read. Of course Hoopla was overwhelmed because it was the last source that had any titles of substance. My most recent search of one click digital revealed so few titles. Try to find a mass circulation title by someone like clive cussler you will find 1 or 2 titles. So, then try classics....great gatsby, Jane eyre, or John steinbeck.....nothing! So, maybe kids titles like artemis fowl or series of unfortunate events....nothing again. I'm so disappointed with the process and decisions that have taken place with the audio book availability at the Forsyth county library. It's just dismal.

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  3. Thank you both for your comments. We appreciate you sharing your concerns and we value your feedback. We acknowledge that the transition has not always been the smoothest and we hope that the process continues to improve. We are working quickly to grow our eAudiobook collection on OneClickdigital and new titles are purchased each week. We hope you'll consider giving it another try.

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