Monday, May 4, 2020

How to Use Contact-Free Curbside Pickup at Forsyth County Public Library

Contact-Free Curbside Pickup is now available at all four Forsyth County Public Library branches. Keep reading to learn the steps patrons can take to request items and pick them up.

Step 1: Select Books and Materials

Patrons have two options for selecting items to checkout: placing holds in the online catalog or allowing a librarian to select books based on your needs and preferences.

Patrons who wish to select their own materials may browse the online catalog, locate the desired item(s), and use the Place Request button to place a hold. Please choose the branch where you intend to pick up your materials as the pickup location.

Patrons who prefer that a library staff member chooses materials for them should complete this request form. Please provide as much information as possible about your reading preferences. Library staff will select up to 10 titles per patron from materials available at the branch designated by the patron.

Step 2: Wait for Hold Notifications

If you selected your own materials from the online catalog, you will receive a hold notification or a phone call when your items are available. Once you receive your hold notification, please call 770-781-9840 to schedule a pickup.


If you used the request form to have a staff member to select your items, we will contact you to review your selections and schedule a Pickup appointment.

Step 3: Call for an Appointment

Contact-Free Curbside Pickup is available during the following hours and an appointment is required to pickup your items:
  • Monday through Thursday from 12:00 noon to 7:00 p.m.
  • Friday and Saturday from 12:00 noon to 5:00 p.m.
Please contact the library at 770-781-9840 and follow the prompts to connect with your desired pickup location to schedule an appointment for pickup.

Step 4: Pick Up Your Materials

This is a completely contact-free process, so please do not exit your vehicle until you have been instructed to do so.

When you arrive at the library, please park in a designated Contact-Free Curbside Pickup parking space and call the number posted on the sign.

Library staff will checkout your materials to your library card account, place your items in a paper bag on a table near the front of the building, and go back inside the building. You may exit your vehicle and pick up your bag once the library doors are closed.

If you do not have a mobile phone, or if you have limited mobility, please provide the make, model, and color of your vehicle when you schedule the appointment. Our staff will deliver your items to the trunk of your vehicle.

Step 5: Enjoy Your Materials and Return them Safely

A receipt listing each item checked out and the due date for each item will be attached to your pickup bag.

You may return your items to the drive-up book drops at any Forsyth County Public Library location. Please be advised that all returned items will be quarantined for up to four days and may remain on your account. Items in quarantine will not be considered overdue and fines will not be charged during the quarantine period.

If You Have Questions, Contact the Library

There are several ways to contact the library.
  • Live Chat: Visit www.forsythpl.org and click the blue and green "Need Help? Chat live now." button in the lower right corner of the screen. Live Chat is available Monday through Thursday from 9:00 a.m. to 9:00 p.m., Friday and Saturday from 10:00 a.m. to 5:30 p.m., and Sunday from 1:30 p.m. to 5:30 p.m.
  • Email: You can send a message directly to Ask_A_Librarian@forsythpl.org or use this form.
  • Phone: Call 770-781-9840 and follow the prompts to connect with the desired branch
Frequently Asked Questions
  • Are you accepting book donations?
    No, we are not currently accepting donated items.
  • What measures are you taking to ensure the safety of patrons and library staff?
    Library staff members are strictly adhering to the latest guidelines from the Governor’s Executive Orders, the CDC, and the American Library Association. All services will be contact-free. Library staff will be wearing a mask and gloves when bringing out packages for patrons to pick up. All returned materials will be quarantined for at least 72 hours before they are reintroduced into circulation.
  • I don’t have a library card. How can I access library services?
    Forsyth County, GA residents who do not currently have a library card can apply for one online at https://www.forsythpl.org/aboutFCPL/gettingStarted.aspx. A librarian will contact you to issue you a library account number and your card will be mailed to you.
  • Can I return my items to the library?
    Yes, book drops at each branch will be open to accept returns. Please note that returned materials may not be checked in and removed from your account immediately. Following CDC and ALA guidelines, we will quarantine returned materials for at least 72 hours before staff will handle them. You will not be responsible for any late fees during this quarantine period.
  • Can I check out a Georgia State Parks and Historic Sites ParkPass?
    Yes. Georgia State Parks are currently open, and the passes are available for checkout.
  • Can I check out a Storytime Takeout kits?
    No. Due to the nature of the Storytime Takeout kits and concerns regarding the ability to keep all of the pieces disinfected, Storytime Takeout kits will not be circulating at this time.

Updated May 13, 2020 at 9:22 p.m.